Use SaaS if a mainstream tool covers about 80% of your needs with little pain. Build a custom app if your team lives in workarounds, integrations keep breaking, or per-seat pricing will exceed a focused build over a few years.
Decision shortcut
If you are fighting the tool every day, custom is in play. If you are mostly fine, buy SaaS and invest elsewhere. Full guide · Quote.
Natalie Oppenheimer
Founder & CEO, Equestro Labs — building mobile apps with western grit and modern craft.